But that is why he uses a cached account so he can access his emails on the go without being connected. He just told me he sometimes has the same issue when using his iPhone. It only seems to be happening when he is away from the office using VPN or on an airplane with no connection. Since this doesn't happen to his Desktop I don't think it's going to be anything on the network (mailbox) side. Recreate mailbox and import the mail from the PST you just backed up to. If there are issues then backup the mailbox and delete.

If they can, then i would go control panel > Mail > Profiles - and delete the mail profile and start again.ĭo you have webmail? If so, a good diagnosis tool is to login to their webmail and their outlook client on the same computer and make sure they behave the same. Most common issue is with a corrupt mail profile or no connection to the internet/network.Ĭheck connection is ok and that they can browse internet. So if you have any, especially if they show a little loading circle like the one in the image above, I’d suggest clearing them out using the steps above.If mail is in Outbox it means its tried to send but was unsuccessful, or your mail service was not successful in transporting the email out. In some cases, stuck outbox messages on iPhone can apparently consume lots of cellular data (I read a few horror stories in Apple’s support forums when looking for an answer). Tap Trash All in the bottom navigation.You should now be able to tap the Edit button in the upper right hand corner - if you can’t just hard quit the Mail app in the multitasker and launch it again.Now launch the Mail app and access your Outbox where the problem message resides.Swipe up from the bottom of the screen to launch Control Center.After hard restarting the Mail app, rebooting her iPhone, and even turning iCloud Mail on and off again, I finally figured out how to trick the Mail app into letting me delete the stuck message: How to delete stuck outbox messages on iPhone The sender confirmed they had received the message, yet it still sat in her outbox, uneditable, for several days. It seems to happen more commonly with emails that have large files attached to them. If that sounds like a problem you’re having, here’s a fix I found: My partner recently had this problem over the weekend. Ever launch the Mail app on your iPhone to find a stuck outbox message that just won’t send - or maybe it did send but for some reason it still shows as not sent? While in some cases you can simply delete it and move on, in others, the Edit button is greyed out and unusable.

Emails getting stuck in outbox on ipad